COVID-19
A-Line Messenger Service Policy & Guidance
A-Line Messenger Service Policy & Guidance
Due to the COVID-19 situation, A-Line Messenger has stablished the below Service Policy & Guidance.
EMERGENCY DELIVERY SERVICE: 24 HOURS, 365 DAYS OF THE YEAR
We have over 30 years of dedicated delivery service throughout California.
To address the growing need for courier services in professional and medical industries, we provide fast and efficient delivery.
EMERGENCY/ DIRECT SERVICE
1 to 2 hours or less or
Scheduled Sharp Pickup with Direct Delivery
REGULAR/RUSH SERVICE
3 hours or less from the ready time
20% off our Emergency Service rates.
ECONOMY/ STANDARD
6 hours or less from the ready time or Next-Day delivery
30% off our Emergency Service rates.
IT ECONOMY/ STANDARD
6 hours or less from the ready time or Next-Day delivery. 40% off our Emergency rates
when ordering On-Line with a Web-Pak account.
Get one of the best
Delivery rates and
high-quality service
We are focused on providing our clients with the highest level of quality and excellent customer support. Complete 24/7/365 Live Dispatch Team with Real Time Tracking. We provide photographs at pickup and delivery, time stamped with GPS verified location as proof of service. We provide E-mail, Phone, and/or Text delivery information. A-Line provides customized reporting using MS Excel.
ON-TIME GUARANTEE!
The A-Line guarantee is for deliveries that range 0-21 miles from the pickup site to the delivery site. One hour is added for each additional 21 miles of distance. A-Line uses Google Maps to calibrate mileage.
To ensure best logistics, our order takers will request contacts at the pickup and delivery. We will repeat all instructions including piece counts, dimensions, model/serial numbers, and any other requirements to facilitate getting the delivery done right.
We continually monitor your delivery to ensure that each Estimated Time of Arrival (ETA) deadline is fulfilled.
